Privacy Policy
1 INTRODUCTION We are committed to safeguarding the privacy of
our website visitors. This policy applies where we are acting
as a data controller with respect to the personal data of such
persons; in other words, where we determine the purposes and
means of the processing of that personal data. We use cookies
on our website. Insofar as those cookies are not strictly
necessary for the provision of our website and services, we will
ask you to consent to our use of cookies when you first visit
our website. 2 PERSONAL DATA WE COLLECT In this Section 2 we
have set out the general categories of personal data that we
process and, in the case of personal data that we did not obtain
directly from you, information about the source and specific
categories of that data. We may process data enabling us to
get in touch with you ("contact data"). The contact data may
include your name, email address, telephone number, postal
address and/or social media account identifiers. We may
process your website user account data ("account data"). The
account data may include your account identifier, name, email
address, business name, account creation and modification dates,
website settings and marketing preferences. We may process
information relating to transactions, including purchases of
goods and/or services, that you enter into with us and/or
through our website ("transaction data"). The transaction data
may include your name, your contact details, your payment card
details (or other payment details) and the transaction details.
We may process information contained in or relating to any
communication that you send to us or that we send to you
("communication data"). The communication data may include the
communication content and metadata associated with the
communication. We may process data about your use of our
website and services ("usage data"). The usage data may include
your IP address, geographical location, browser type and
version, operating system, referral source, length of visit,
page views and website navigation paths, as well as information
about the timing, frequency and pattern of your service use. The
source of the usage data is our analytics tracking system. 3
PURPOSES OF PROCESSING AND LEGAL BASES In this Section 3, we
have set out the purposes for which we may process personal data
and the legal bases of the processing. Operations - We may
process your personal data for the purposes of operating our
website, the processing and fulfilment of orders, providing our
services, supplying our goods, generating invoices, bills and
other payment-related documentation, and credit control. The
legal basis for this processing is our legitimate interests,
namely the proper administration of our website, services and
business. Relationships and communications - We may process
contact data, account data, transaction data and/or
communication data for the purposes of managing our
relationships, communicating with you (excluding communicating
for the purposes of direct marketing) by email, SMS, post, fax
and/or telephone, providing support services and complaint
handling. The legal basis for this processing is our legitimate
interests, namely communications with our website visitors,
service users, individual customers and customer personnel, the
maintenance of relationships, and the proper administration of
our website, services and business. Direct marketing - We may
process contact data, account data and/or transaction data for
[the purposes of creating, targeting and sending direct
marketing communications by email, SMS, post and/or fax and
making contact by telephone for marketing-related purposes. The
legal basis for this processing is our legitimate interests,
namely promoting our business and communicating marketing
messages and offers to our website visitors and service users.
Research and analysis - We may process usage data and/or
transaction data for the purposes of researching and analysing
the use of our website and services, as well as researching and
analysing other interactions with our business. The legal basis
for this processing is our legitimate interests, namely
monitoring, supporting, improving and securing our website,
services and business generally. Record keeping - We may
process your personal data for the purposes of creating and
maintaining our databases, back-up copies of our databases and
our business records generally. The legal basis for this
processing is our legitimate interests, namely ensuring that we
have access to all the information we need to properly and
efficiently run our business in accordance with this policy.
Security - We may process your personal data for the purposes of
security and the prevention of fraud and other criminal
activity. The legal basis of this processing is our legitimate
interests, namely the protection of our website, services and
business, and the protection of others. Insurance and risk
management - We may process your personal data where necessary
for the purposes of obtaining or maintaining insurance coverage,
managing risks and/or obtaining professional advice. The legal
basis for this processing is our legitimate interests, namely
the proper protection of our business against risks. Legal
claims - We may process your personal data where necessary for
the establishment, exercise or defence of legal claims, whether
in court proceedings or in an administrative or out-of-court
procedure. The legal basis for this processing is our legitimate
interests, namely the protection and assertion of our legal
rights, your legal rights and the legal rights of others.
Legal compliance and vital interests - We may also process your
personal data where such processing is necessary for compliance
with a legal obligation to which we are subject or in order to
protect your vital interests or the vital interests of another
natural person. 4 PROVIDING YOUR PERSONAL DATA TO OTHERS We
may disclose your personal data to our insurers and/or
professional advisers insofar as reasonably necessary for the
purposes of obtaining or maintaining insurance coverage,
managing risks, obtaining professional advice. Your personal
data will be stored on the website database hosted by our
providers at https://webflow.com/, https://mailchimp.com, and
https://analytics.google.com/. Financial transactions relating
to our website and services may be handled by our payment
services providers. We will share transaction data with our
payment services providers only to the extent necessary for the
purposes of processing your payments, refunding such payments
and dealing with complaints and queries relating to such
payments and refunds. In addition to the specific disclosures
of personal data set out in this Section 4, we may disclose your
personal data where such disclosure is necessary for compliance
with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another
natural person. We may also disclose your personal data where
such disclosure is necessary for the establishment, exercise, or
defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure. 5 RETAINING AND
DELETING PERSONAL DATA This Section 5 sets out our data
retention policies and procedures, which are designed to help
ensure that we comply with our legal obligations in relation to
the retention and deletion of personal data. Personal data
that we process for any purpose or purposes shall not be kept
for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 5, we may
retain your personal data where such retention is necessary for
compliance with a legal obligation to which we are subject, or
in order to protect your vital interests or the vital interests
of another natural person. 6 YOUR RIGHTS In this Section 6, we
have listed the rights that you have under data protection law.
Your principal rights under data protection law are: (a) the
right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify
inaccurate personal data and to complete incomplete personal
data; (c) the right to erasure - you can ask us to erase your
personal data; (d) the right to restrict processing - you can
ask us to restrict the processing of your personal data; (e)
the right to object to processing - you can object to the
processing of your personal data; (f) the right to data
portability - you can ask that we transfer your personal data to
another organisation or to you; (g) the right to complain to a
supervisory authority - you can complain about our processing of
your personal data; and (h) the right to withdraw consent - to
the extent that the legal basis of our processing of your
personal data is consent, you can withdraw that consent. These
rights are subject to certain limitations and exceptions. You
can learn more about the rights of data subjects by visiting
https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en
and
https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
You may exercise any of your rights in relation to your
personal data by written notice to us, via email to
contact@lilo-collection.com. 7 COOKIES THAT WE USE We may use
cookies for the following purposes: (a) authentication and
status - we may use cookies to identify you when you visit our
website and as you navigate our website, and to help us
determine if you are logged into our website; (b)
personalisation - we may use cookies to store information about
your preferences and to personalise our website for you; (c)
security - we may use cookies as an element of the security
measures used to protect user accounts, including preventing
fraudulent use of login credentials, and to protect our website
and services generally; (d) analysis - we may use cookies to
help us to analyse the use and performance of our website and
services; and (e) cookie consent - we may use cookies to store
your preferences in relation to the use of cookies more
generally. 8 COOKIES USED BY OUR SERVICE PROVIDERS Our service
providers use cookies and those cookies may be stored on your
computer when you visit our website. We use Google Analytics.
Google Analytics gathers information about the use of our
website by means of cookies. The information gathered is used to
create reports about the use of our website. You can find out
more about Google's use of information by visiting
https://www.google.com/policies/privacy/partners/ and you can
review Google's privacy policy at
https://policies.google.com/privacy. We use MailChimp.
MailChimp gathers information about the use of our website by
means of cookies. The information gathered is used to enhance
the performance and functionality of Mailchimp Sites. You can
find out more about Mailchimp’s privacy policy and use of data
at https://mailchimp.com/legal/. We use Hubspot. Hubspot
gathers information about the use of our website by means of
cookies. The information gathered is used to create enhanced and
targeted user experiences. You can find out more about Hubspot’s
privacy policy by visiting
https://legal.hubspot.com/privacy-policy. We use Cookiebot.
Cookiebot gathers information about the use of our website by
means of cookies. The information gathered is used to
personalize content and provide analytics on website traffic.
You can read through Cookiebot’s privacy policy at
https://www.cookiebot.com/en/privacy-policy/. 9 AMENDMENTS We
may update this policy from time to time by publishing a new
version on our website. You should check this page occasionally
to ensure you are happy with any changes to this policy. 10
OUR DETAILS This website is owned and operated by Lilo Homes
Limited. We are registered in England and Wales under
registration number 14019310, and our registered office is at
4th Floor 399-401 Strand, London, United Kingdom, WC2R 0LT.
You can contact us by email, using the email address published
on our website contact@lilo-collection.com. You can contact
our representative with respect to our obligations under data
protection law in the EU and UK at
dataprotection@lilo-collection.com.